The Feedback GapSTART BUILDING

Search is changing

SEO gets you found.
AEO helps you get understood.

Both rely on clear, credible information. Genuine customer feedback can add independent evidence, but no approach guarantees rankings or inclusion in an AI-generated answer.

SEO

Search Engine Optimisation

01Relevant content

02Technical accessibility

03Search intent

04Authority and links

05Local relevance and business information

AEO

Answer Engine Optimisation

An emerging approach to making business information easier for AI and answer engines to understand, retrieve and use.

01Clear business information

02Consistent facts across the web

03Structured, understandable content

04Independent evidence

05Genuine feedback and reputation signals

AEO does not replace SEO. SEO helps search engines discover and rank information. AEO focuses on helping answer engines understand and use it.

Five things every business should get right for SEO

01

Be relevantCreate useful information that matches what customers search for.

02

Be technically accessibleMake your website easy for search engines to crawl and understand.

03

Be locally clearKeep location, services and business information consistent.

04

Build authorityEarn credible references and relevant links.

05

Keep improvingSearch visibility is not a one-off project.

Five things every business should get right for AEO

01

Be clearExplain exactly who you are and what you do.

02

Be consistentKeep important business facts consistent across the web.

03

Be structuredMake information easy for systems to understand.

04

Be evidencedSupport claims with credible independent evidence.

05

Build reputationMaintain genuine, recent feedback on relevant platforms.

The commercial point

Organic traffic is not free.

It costs time, effort and consistency. But unlike paying for every click, organic visibility can continue generating discovery after the work has been done.

The objective is not to replace every other form of marketing. It is to strengthen one valuable part of the customer acquisition mix.

People finding you because they are already looking.